How to Revamp Cloud Billing To Put Partners in Control

With its announcement to launch latest program strategies, Microsoft has aimed to provide better control of cloud transactions to partners.

Tuesday, October 28, 2014

Significance of Field Force Automation in Customer Relationship

Customer care makes a prime consideration when it comes to keeping the customers hooked to a particular service. Thus, providing the operators with suitable solutions to manage any kind of request such as payment, service ticket modification, request for new equipment, etc., are very important in terms of having a strong customer relation.

Field force automation deals with making effective use of technology to confine field sales or information in the best possible time. This requires use of technology such as handheld PDAs, tablet PCs, wireless devices or cell phones in order to capture the data. The confined data is then instantly transferred to back end systems including CRM, ERP or accounting systems via a wireless connectivity.

The immediate capturing of information decreases time delays, avoid manual redundancy data errors, thus augmenting the field force productivity. From operations point of view, accessibility to information in real time enables convenient planning of delivery schedules, reducing inventory as well as effectively scrutinize and optimally manage the field workers.

The major challenge with field force automation is developing an easy, yet usable user interface for hand held devices or mobiles across operating systems along with ensuring connectivity. The problem of connectivity can be overcome by ensuring a system that possesses the ability to retain the captured information within the device cache and synchronize it later with the back end systems.

Today, field service is significantly observed as a vital part of unified customer strategy which is enhanced over a period of time as a part of meticulous project. It can also be considered as a service life cycle management as well as service resource planning. This is as crucial as marketing, sales and customer support to any product centric business. For a fact, varied people, working from different corners of the world, help you run your business and accomplish your business goals successfully, think about a tool that effectively synchronizes activities related to field force including broadband billing, installations and collections with a database positioned in the centre. Your workforce, separated by long distances, would have an efficient tool to work with a faster pace and in a smarter way.

  Field force automation offered by SURE! allows you to exchange required information with your field engineers and representatives without any hassle. It helps the organizations to maintain healthy customer relationship. Businesses can now have easy to use mobile devices that effectively support activities associated with field force automation including broadband billing printing, deactivation, activation, re-tracking, trouble ticket tracking, installations and collections.
SURE! field force automation system in known to offer the below mentioned benefits:
  • Enhances accuracy
  • Augments field force productivity
  • Optimizes business operations
  • Assists in ensuring customer satisfaction
  • Integrates with SMS payment opportunity
  • Helps in dynamic scheduling
  • Faster reporting 
Thus, enabling you to assign work to the closest and appropriate skilled employees, optimizing stock management, augmenting information flow, forecasting future demands, gaining insight into performance, field force automation helps your organizations deliver top notch service to your customers, thus ensuring healthy customer relationship and increased enterprise benefits.